NANCY MORENO

• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Carefully interviewed, selected, trained, and supervised staff.
• Effectively managed payroll timekeeping, and paperwork for new hires and terminations.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant restaurant won best meeting space on opentable.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Performed nightly updates to room charges and rates.
• Balanced hotel accounts and resolved discrepancies.
• Entered and updated sensitive customer information during check-ins and room changes.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.