Amelia Delgado
El Paso,TX
Summary
Experienced hostess skilled in providing exceptional customer service and fostering welcoming environments. Demonstrates strong interpersonal skills to build rapport with guests, while efficiently managing reservations and calls. Displays excellent organizational abilities and thrives in high-pressure situations. Proven track record of enhancing guest satisfaction levels.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
El Paso Del Norte Hotel
El Paso , Texas
04.2024 - Current
- Demonstrated professionalism handling special requests and resolving customer complaints.
- Addressed inquiries from guests regarding hotel or restaurant details.
- Demonstrated exceptional organizational skills in answering and directing calls, promptly taking accurate messages, and efficiently fulfilling reservations.
Hostess
Park Tavern Rosemont
El Paso , Texas
03.2023 - 06.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Providing prompt assistance for reservation inquiries and effectively relaying information.
- Engaged in various tasks to broaden skillset and promote restaurant efficiency.
Server
Grand China
El Paso , Texas
03.2022 - 12.2023
- Provided exceptional customer service by going above and beyond to meet guests' needs.
- Achieved high level of performance by managing multiple responsibilities, ensuring optimal guest service, and fulfilling additional tasks during intensive 12-hour shifts.
- Managed time effectively to ensure guest satisfaction and operational efficiency.
Front of House Team Member
Chick-fil-A
El Paso , Texas
01.2022 - 11.2022
- Achieved excellent organization and sanitation standards across varying job responsibilities.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
Burges High School
El Paso, TX06-2023
Skills
- Customer Service
- Reservations Management
- Phone Etiquette
- Detail Oriented
- Effective Multitasking
- Effective Communication
Certification
- TABC
- Food Handlers Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Recreational Experience
- I frequently cared for multiple children, ensuring that they did recreational activities, focused on any work or tasks they had, and safely transported from school, all while maintaining a secure and protective environment.
Timeline
Hostess
El Paso Del Norte Hotel
04.2024 - Current
Hostess
Park Tavern Rosemont
03.2023 - 06.2024
Server
Grand China
03.2022 - 12.2023
Front of House Team Member
Chick-fil-A
01.2022 - 11.2022
- TABC
- Food Handlers Certification
High School Diploma -
Burges High School
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