Andrea Espinoza
Alexandria,VA
Summary
Proactive Customer Service Representative with experience in resolving disputes and managing professionalism under pressure. Successfully adept in problem-solving and active listening, enhanced customer loyalty through empathetic conflict resolution and efficient call management. Skilled in multitasking and detail orientation, significantly improved customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
IBEX Global
10.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Food And Nutrition Science - Nutrition Sciences
National Autonomous University of Nicaragua
Nicaragua, Managua09-2024
Language Degree - English Language
Central American University
Nicaragua, Managua08-2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Team Player
- People Skill
- Detail oriented
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Representative
IBEX Global
10.2021 - 11.2022
Food And Nutrition Science - Nutrition Sciences
National Autonomous University of Nicaragua
Language Degree - English Language
Central American University
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