Andrea Espinoza
Pompano Beach,FL
Summary
Adept at managing front desk operations and loan coordination, I enhanced customer satisfaction at JL EXOTICS and streamlined loan processes at Qualifier. Skilled in cash handling and problem-solving, I improved service quality by training teams and efficiently scheduling appointments, significantly exceeding daily quotas.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
JL EXOTICS
04.2021 - Current
- Scheduled, coordinated and confirmed appointments and meetings for luxury vehicle test drives.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Loan Coordinator
Qualifier
02.2024 - 10.2024
- Utilized advanced software tools to efficiently manage pipelines, prioritize tasks, track progress, and meet deadlines consistently without sacrificing accuracy or quality of work output.
- Trained new team members on company policies, procedures, and industry regulations to ensure a high level of service quality.
- Examined customer loan applications for loan approvals and denials.
- Advised clients on mortgage, education and personal loans.
Appointment Setter
SIMPLY LISTED
06.2022 - 11.2022
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Education
No Degree - Dentistry
Broward College
Fort Lauderdale, FL03-2026
High School Diploma -
Deerfield Beach Highschool
Deerfield Beach, FL06-2024
Skills
- Cash handling
- Problem-solving skills
- Appointment scheduling
- Hospitality services
- Confidentiality handling
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Loan Coordinator
Qualifier
02.2024 - 10.2024
Appointment Setter
SIMPLY LISTED
06.2022 - 11.2022
Front Desk Receptionist
JL EXOTICS
04.2021 - Current
No Degree - Dentistry
Broward College
High School Diploma -
Deerfield Beach Highschool