Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Feller

Brigham City,Utah

Summary

Always a team player and willing to solve problems.

fast learning and very cooperative. observant, honest and efficient. supportive on the decisions made by the higher up and responsible and respectful.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Skywalker Holdings
Brigham City, UT
05.2023 - 08.2024
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Updated databases with new and modified customer data.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved customer complaints promptly and efficiently.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Collected deposits or payments and arranged for billing.

Backhaul Coordinator

Swift Transportation
Corinne, UT
09.2021 - 04.2023
  • Adjust the open window times drivers are able to pick up and deliver grocery product.
  • send driver information they would need for example pick up numbers, trailer numbers ect.
  • check trailers on ORBCOMM and made sure reefer trailers werent coding and having issues before drivers would arrive and pick up.
  • Enter all backhaul information on to an EXCEL spreadsheet to be able to track when drivers would arrive and depart from appointments.
  • i was in charge of paying drivers detention pay.
  • would track LOS on a separate EXCEL spreadsheet to make sure drivers were delivering to the Walmart stores on time.
  • answering phones
  • dispatching drivers for their loads
  • print paperwork and put together to get ready for drivers

Office Manager

Bailey Farms International
Bear River City, Utah
11.2016 - 09.2021
  • I manage the office make sure everything runs smoothly
  • I deal with brokers and schedule dry van trucks to pick up at the facility and deliver to a port in Long Beach California
  • I also rail bill containers to the Salt Lake City rail
  • Answer phones and file paper work
  • Make folders for the booking that we ship on
  • Scale trucks in and out and make sure they’re at the legal limit set for Utah and California
  • I get employees signed up for insurance help them fill out the forms , explain how the insurance work and I am also in charge of payroll

Sales Assistant

Chanshare Farms Tremonton
, Utah
04.2016 - 11.2016
  • My job was to schedule customers on our spread sheet to get them their sod delivered
  • I would also help the local customers , take payment and also translate Spanish to English for customers who didn't speak English
  • I would take payments over the phone, also would file paperwork and mail out invoices
  • This job was seasonal.

Education

Bear River High School
01.2010

Skills

  • I have over 5 years experience with Google Docs, Excel Chrome, Microsoft’s word and Microsoft outlook
  • Bilingual speak, write and read in Spanish and in English

Languages

  • I speak, Read and write in English and Spanish.

    • Timeline

    Customer Service Representative

    Skywalker Holdings
    05.2023 - 08.2024

    Backhaul Coordinator

    Swift Transportation
    09.2021 - 04.2023

    Office Manager

    Bailey Farms International
    11.2016 - 09.2021

    Sales Assistant

    Chanshare Farms Tremonton
    04.2016 - 11.2016

    Bear River High School

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