DYLLIS DODOO
Omaha,NE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
E-MAIL SOLUTIONS
11.2019 - Current
- Answer inbound calls and make outbound calls
- Answer email and chat inquiries
- Create work orders for clients
- Check technicians in and out of work orders manually
- Document conversations with clients and vendors to track requests, problems, and solutions.
- Assist customers in navigating company website and placing online work orders, improving overall user experience.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
ALORICA
06.2018 - 01.2019
- Provided collections/receivables management phone support for clients
- Assisted customers with making outstanding payments on accounts
- Educated customers and offered assistance on payment options
- Maintained and updated customer information when necessary
- Assisted with customer questions, complaints, and collections inquiries in a professional manner.
Cashier, Server, & Cook
RAISING CANE’S CHCIKEN FINGERS
05.2016 - 06.2017
- Welcomed and took customers’ orders
- Served hot fresh food
- Cleaned restaurant lobby
- Restocked merchandise
- Swift and smooth ‘drive thru’ order processing
- Cooked fries, chicken, and toasted bread.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma -
Aburi Girls’ Senior High School
MBA -
University of Phoenix
Tempe, AZ10.2023
Bachelor of Arts - Psychology
University of Nebraska At Omaha
Omaha, NE05.2018
Skills
- Call center experience
- Inbound and outbound calling
- Payment Processing
- Facility Management
- Customer relations
- Customer service
- Active Listening
- Cash register operations
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, OneNote, Access, Skype)
- Google Workspace (Gmail, Google Docs, Google Drive, Google Calendar, Google Meet
- Zoom
- Web browsers (Google Chrome, Safari, Mozilla Firefox)
Volunteer Experience
St. Monica’s Modern Nursery & Preparatory School, Accra, Ghana, Primary School Teacher (4th, 5th, and 6th grades), 2021, 2023
Timeline
Customer Service Representative
E-MAIL SOLUTIONS
11.2019 - Current
Customer Service Representative
ALORICA
06.2018 - 01.2019
Cashier, Server, & Cook
RAISING CANE’S CHCIKEN FINGERS
05.2016 - 06.2017
High School Diploma -
Aburi Girls’ Senior High School
MBA -
University of Phoenix
Bachelor of Arts - Psychology
University of Nebraska At Omaha
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