Andrea Ferguson
Quality Assurance Technician
Elizabethtown
Summary
Dependable self-starter with 8 years of experience seeking a part-time or full-time job.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
Work History
Pharmacy Customer Service Representative
Chewy Pharmacy
03.2024 - Current
- Provided proactive solutions for common customer inquiries, leading to increased satisfaction ratings.
- Strengthened relationships with healthcare providers by maintaining open communication channels regarding shared patients.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
Quality Assurance Technician, Assembly Technician
Quadrant Magnetics
09.2021 - 01.2024
- Applied blank labels to devices, packaged and sealed items before sending for quality review.
- Visually inspected devices for defects and placed defective items into reject bin.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Inspected all work for quality and compliance with design standards.
- Executed regular tests and inspection procedures to assemble products according to specifications.
Medical Office Assistant
Baptist Health Hardin
05.2021 - 09.2021
- My responsibilities included but are not limited to; checking patients in and out, scheduling patients upcoming appointments, taking incoming phone calls regarding patient care and building lasting professional relationships with all patients who come through the door.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used Epic and Greenway to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
Store Operations Associate
At Home Decor Superstore
05.2019 - 05.2021
- Working alongside the freight team receive and unload the truck, organize merchandise onto their designated cars, and stock merchandise quickly and accurately onto the sales floor
- Work with plannograms and help set up the store for seasonal events.
- Increased sales and customer satisfaction through personalized servicing.
- Informed customers of current store promotions to encourage additional sales purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Head Cashier, Garden Associate
The Home Depot
10.2018 - 05.2019
- As a head cashier I was responsible for supervision of 8 cashiers
- Tasks include, making sure staff takes timely breaks and maintaining the cleanliness of the front end and helping drive credit card sales
- Occasionally, I helped out in the garden department moving pallets and setting up seasonal displays.
Beauty Advisor
Ulta Beauty
07.2018 - 10.2018
- I worked as a beauty advisor which consisted of cashier and customer service duties
- Tasks included working with the receiving truck, unloading all merchandise, stocking it onto the sales floor and having extensive knowledge of beauty and skin care products.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Sales Store Checker
Defense Commissary Agency
08.2017 - 07.2018
- I worked for the Defense Commissary Agency (DECA) for the military on Fort Riley, Kansas
- My duties were mainly cashier related where I would check out customers, operate a POS system and cash handling
- I was also trained to merchandise and do inventory of grocery items.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Sales Associate
Ross Dress For Less
01.2016 - 08.2017
- As a sales associate, I mainly worked with a point of sale system and processed customer transactions with all types of payments including cash, checks and credit cards.
Sales Associate
JCPenney
09.2014 - 01.2016
- JCPenney was my first employer and gave me the skills and experience I needed in retail and with customer service
- As a sales associate I worked with a point of sale system and processed customer transactions with all types of payments including cash, checks and credit cards.
Education
High School Diploma -
Blue Ridge High School
Lakeside, AZ 05.2002 - 05.2014
Associate of Applied Science - Radiologic Technology
Elizabethtown Community And Technical College (ECTC)
Elizabethtown, KY 01.2021 - Current
Skills
Exquisite customer service skills
Hardworking
Problem Solver
Outgoing, confident in all abilities
Fast learner, willingness to learn new skills
Timeline
Pharmacy Customer Service Representative
Chewy Pharmacy
03.2024 - Current
Quality Assurance Technician, Assembly Technician
Quadrant Magnetics
09.2021 - 01.2024
Medical Office Assistant
Baptist Health Hardin
05.2021 - 09.2021
Associate of Applied Science - Radiologic Technology
Elizabethtown Community And Technical College (ECTC)
01.2021 - Current
Store Operations Associate
At Home Decor Superstore
05.2019 - 05.2021
Head Cashier, Garden Associate
The Home Depot
10.2018 - 05.2019
Beauty Advisor
Ulta Beauty
07.2018 - 10.2018
Sales Store Checker
Defense Commissary Agency
08.2017 - 07.2018
Sales Associate
Ross Dress For Less
01.2016 - 08.2017
Sales Associate
JCPenney
09.2014 - 01.2016
High School Diploma -
Blue Ridge High School
05.2002 - 05.2014