Andrea Ferrell
510 North Cherry Street,TX
Summary
Dynamic professional with a proven track record in customer service and sales, adept at problem-solving and negotiations. At Bill Utter Ford, implemented CRM systems boosting team productivity. Excelled in high-stress situations at United Chemical, enhancing customer loyalty. Skilled in active listening and critical thinking, fostering strong relationships and driving successful outcomes.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
United Chemical
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Business Development Representative
Bill Utter Ford
08.2021 - 09.2022
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
- Formulated detailed account plans outlining objectives, timelines, and KPIs for successful client management.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
Legal Secretary
The Law Offices of Mary D. McKnight
02.2017 - 04.2021
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
Education
Bachelor of Science - Business And Psychology
University of North Texas
Denton, TX12.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Sales closing
- Negotiations
Timeline
Customer Service Representative
United Chemical
07.2024 - Current
Business Development Representative
Bill Utter Ford
08.2021 - 09.2022
Legal Secretary
The Law Offices of Mary D. McKnight
02.2017 - 04.2021
Bachelor of Science - Business And Psychology
University of North Texas
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