- Music
- Creating digital artwork using software like Clip Studio
- Creative Writing
- Acting and Theater
Andrea Floyd
Tulsa
Summary
Detail-oriented professional with strong customer service skills and effective multitasking abilities. Known for enhancing guest experiences through interactive communication and relevant suggestions to enhance the customer's experience.
Overview
9
9
years of professional experience
Work History
Hostess/Cashier
La Madeleine French Cafe and Bakery
10.2024 - Current
- Collaborated with servers to enhance guest experiences and streamline service.
- Assisted in training new staff on customer service best practices.
- Communicated effectively with kitchen staff to coordinate timely food delivery.
- Handled guest inquiries and concerns, providing solutions to enhance satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Promoted business loyalty by fostering positive customer relationships.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
- Maintained cleanliness and organization of checkout area for optimal workflow.
Marketer
Moore Water and Air
10.2021 - 04.2023
- Developed and executed targeted marketing campaigns to increase brand visibility and customer engagement.
- Trained junior marketers on campaign management tools and best practices, enhancing team efficiency.
- Consistently exceeded performance goals by maintaining high levels of productivity throughout daily activities.
- Increased brand awareness by executing strategic field marketing campaigns.
- Worked closely with sales team to share leads generated from field activities, fostering a collaborative environment for increased revenue growth.
Cashier
Live Lees Donuts
10.2020 - 10.2021
- Processed customer transactions accurately and efficiently.
- Managed cash register, ensuring proper handling of cash and card payments.
- Assisted in inventory management by restocking supplies as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on cash handling procedures and point-of-sale systems.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Gathered and packed the desired order in a timely and accurate manner
- Managed the front and drive-thru lines efficiently
Server
Monterey's Little Mexico
01.2018 - 10.2020
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, ensuring timely delivery to tables during peak hours.
- Collaborated with kitchen staff to maintain food quality standards and address customer feedback promptly.
- Developed relationships with regular customers, personalizing their dining experience and increasing repeat visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Streamlined workflow processes to reduce wait times, contributing to improved operational efficiency.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Moriah Christian Academy
Sand Springs, OK04-2019
Digital Animation - Animation
Tulsa Tech
Tulsa, OK04-2020
Graphic And Digital Design - Graphic And Digital Design
Tulsa Tech
Sand Springs, OK04-2018
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Detail-oriented
- Interactive communication skills
- Greeting guests
Interests
Timeline
Hostess/Cashier
La Madeleine French Cafe and Bakery
10.2024 - Current
Marketer
Moore Water and Air
10.2021 - 04.2023
Cashier
Live Lees Donuts
10.2020 - 10.2021
Server
Monterey's Little Mexico
01.2018 - 10.2020
Digital Animation - Animation
Tulsa Tech
High School Diploma -
Moriah Christian Academy
Graphic And Digital Design - Graphic And Digital Design
Tulsa Tech