Andrea Forst
San Antonio,TX
Summary
Nine years of experience in healthcare, focusing on medical billing and patient access. Proven success as a patient financial services lead and in urgent care settings, demonstrating strong customer service and office management skills. Expertise in insurance collections, planning, and problem-solving, with a history of managing high caseloads effectively. Committed to continuous learning and leadership in the healthcare sector, with a track record of making a positive impact.
Overview
12
12
years of professional experience
Work History
Billing and Insurance Specialist
RightSite Health
San Antonio, Texas
03.2025 - 08.2025
- Reviewed insurance policies to ensure compliance with regulatory standards and client needs.
- Collaborated with team members to streamline claims processing procedures and workflows.
- Inputted and corrected patient insurance
- Billed insurance
- Authorized payments for uninsured/non-covered patients for outside facilities
- Maintained confidentiality of patient finances, records, and health statuses.
- Trained navigation team on insurances to improve input accuracy
- Answered insurance related questions to help team navigate patients to proper care
Patient Financial Services Representative Lead
Christus Health
11.2022 - 01.2025
- Assists team with questions and account issues
- Lead level approval of adjustments and refunds
- Review escalated accounts and issues with insurance collections
- Worked collaboratively with supervisor and manager with additional work projects
- Supported financial stability of healthcare facility by consistently meeting collection targets.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
- Enhanced team productivity by training new staff on patient financial policies and procedures.
- Auditing accounts for accuracy and proper follow up
Senior Patient Access Representative
PROMPTU IMMEDIATE CARE
11.2015 - 11.2022
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
- Increased accessibility to healthcare services by assisting patients in navigating complex systems.
- Responded to inquiries by directing calls to appropriate personnel.
- Organized patient records and database to facilitate information storage and retrieval.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
BILLING CLERK
CDS SERVICES
07.2014 - 09.2015
- Provided the company with timely upkeep on patient and insurance billing and questions
- Managed invoicing and payment processing operations.
- Verified accuracy of billing data and corrected discrepancies.
- Entered and maintained billing information in company internal databases for accessibility.
- Streamlined billing processes for increased efficiency and reduced errors through meticulous organization.
- Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Supported accounts receivable by reconciling billing discrepancies, enhancing financial accuracy.
BILLING REPRESENTATIVE
TEXAS MED CLINIC
03.2013 - 05.2014
- Accurately entered procedure codes, diagnosis codes and patient information for insurance billing
- Completed and worked any insurance correspondence and corrected/disputed claims
- Provided all clinics assistance with any patient questions, insurance eligibility, and bills
- Received patient and insurance payments
- Reviewed and solved account and billing discrepancies.
- Handled account payments and provided information regarding outstanding balances.
- Generated monthly billing and posting reports for management review.
- Audited and corrected billing and posting documents for accuracy.
Education
Associate of Liberal Arts - Business Administration
NORTHWEST VISTA COMMUNITY COLLEGE
San Antonio, TX01.2017
CERTIFICATE OF COMPLETION - Front office/Medical billing/coding
GOODWILL ACADEMY
San Antonio, TX01.2013
HIGH SCHOOL DIPLOMA -
Earl Warren High School
San Antonio, TX01.2005
Skills
- Meditech
- Epic
- Microsoft Office
- Medical Billing
- Medical Office Administration
- HIPAA compliance
- Customer service
- Patient registration
- Verbal and written communication
- Data entry proficiency
- Insurance verification
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
- Insurance policy review
- Claims processing
Additional Information
Proficient typing skills (average 70-80+ wpm), Excellent organizational and multi-tasking skills, Great focus, attention to detail, self-motivated, and responsible, Personal and professional integrity, Relationship and team building, Sound decision making, In-depth billing, medical terminology, HIPAA, insurance, and office and procedures knowledge
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Billing and Insurance Specialist
RightSite Health
03.2025 - 08.2025
Patient Financial Services Representative Lead
Christus Health
11.2022 - 01.2025
Senior Patient Access Representative
PROMPTU IMMEDIATE CARE
11.2015 - 11.2022
BILLING CLERK
CDS SERVICES
07.2014 - 09.2015
BILLING REPRESENTATIVE
TEXAS MED CLINIC
03.2013 - 05.2014
Associate of Liberal Arts - Business Administration
NORTHWEST VISTA COMMUNITY COLLEGE
CERTIFICATE OF COMPLETION - Front office/Medical billing/coding
GOODWILL ACADEMY
HIGH SCHOOL DIPLOMA -
Earl Warren High School