Summary
Overview
Work History
Education
Skills
Interests
Certification
Timeline
Generic

Andrea Fortune

Orange Park

Summary

Proven leader in customer service and sales, excelling at Carrabbas and ADP through mentoring staff, enhancing guest experiences, and surpassing sales targets. Skilled in guest service and effective sales techniques, I streamlined operations and significantly contributed to team success. Achievements include boosting efficiency and achieving exceptional customer satisfaction.

Beauty and wellness professional with comprehensive knowledge in skincare and nail care. Known for delivering tailored beauty solutions while maintaining high standards of client safety and satisfaction. Strong focus on team collaboration and achieving results, with adaptable skills tailored to dynamic client needs.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Head Hostess

Carrabbas
12.2014 - 10.2023
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.

Telemarketer

ADP
06.2009 - 06.2013
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
  • Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
  • Recorded and updated customer information in online systems.

Education

Full Specialist - Full Specialist

American Academy of Cosmetology
Orange Park, FL
12-2024

High School Diploma -

Lake Howell High
4200 Dike Rd, Winter Park, Fl 32792
06-1990

Skills

  • Guest service
  • Exceptional communication
  • Booking Coordination
  • Effective Sales Techniques
  • Front-of-house display creation
  • Detail-Oriented Approach
  • Product knowledge
  • Workplace Professionalism
  • Product Knowledge

Interests

I am passionate about learning all I can about skincare I am eager to find a mentor I want my clients to receive exceptional services from myself every time


Certification

Microneedlng Class 11/24

Timeline

Head Hostess

Carrabbas
12.2014 - 10.2023

Telemarketer

ADP
06.2009 - 06.2013

Full Specialist - Full Specialist

American Academy of Cosmetology

High School Diploma -

Lake Howell High

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Andrea Fortune