Head Hostess
Roka Hula
Christal Casimir
Boynton Beach,FL
Summary
Dynamic hospitality professional with extensive experience at Roka Hula, excelling in guest relations and high-volume dining environments. Proven ability to enhance customer satisfaction through exceptional communication and effective multitasking. Skilled in reservation coordination and event planning, consistently delivering memorable experiences while maintaining a detail-oriented approach.
Work History
Host/Server
ACTS Retirement-Life Community
Crew Member
Just Salad
- Prepared fresh ingredients according to established food safety standards.
- Assisted customers with menu selections and dietary inquiries.
- Operated point-of-sale system for accurate order processing.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Collaborated with team members to ensure efficient service delivery.
- Restocked supplies to support uninterrupted kitchen operations.
- Experienced in handling customer feedback to enhance satisfaction levels.
- Adapted quickly to new procedures and menu changes as needed.
- Worked front counter, drive-thru and other areas.
Cashier
Chipotle
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining and service areas to enhance customer experience.
- Collaborated with team members to meet daily operational goals in a fast-paced environment.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
- Adapted quickly to changing priorities during peak hours, ensuring seamless service delivery.
- Supported promotional campaigns by effectively communicating menu items and specials to customers.
Counselor
American Heritage Protective Services Inc.
- Provided counseling support to individuals, promoting emotional well-being and personal growth.
- Developed individualized treatment plans based on client assessments and needs.
- Facilitated group therapy sessions, fostering communication and peer support among participants.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies for clients.
- Implemented crisis intervention techniques, ensuring immediate support in high-stress situations.
- Educated clients on coping skills and resources to manage challenges effectively.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
Party Princess
A Fairy Tale Come True
- Engaged children through interactive storytelling and character performances.
- Collaborated with event coordinators to ensure seamless party execution.
- Adapted to various themes, enhancing the overall guest experience.
- Provided support in costume maintenance and presentation for events.
- Assisted in setup and breakdown of event decorations and activities.
- Trained new team members on performance techniques and guest interaction.
- Enhanced event flow by coordinating with vendors and entertainers effectively.
- Captivated audiences with dynamic storytelling techniques that brought beloved characters to life in an authentic manner.
Private Nanny
Families In The Community
- Provided individualized care and educational support to children, fostering their emotional and cognitive development.
- Planned and implemented engaging activities to enhance children's creativity and problem-solving skills.
- Maintained a safe and nurturing environment, ensuring compliance with health and safety regulations.
- Communicated regularly with parents to discuss children's progress and address any concerns or needs.
- Assisted in meal preparation, promoting healthy eating habits through nutritious options tailored to children's preferences.
- Developed daily schedules that balanced structured learning with recreational playtime for optimal child engagement.
- Adapted caregiving techniques to meet the unique needs of each child, enhancing overall comfort and well-being.
Education
Musical Theater
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Spanish River Highschool
Boca Raton, FL03.2024
Skills
- Guest service
- Reservation coordination
- Bar terminology
- Exceptional communication
- Guest relations
- Guest relations management
- Food station setup
- Dining area maintenance
- Safe food handling
- Table bussing
- Greeting and seating
- Salesmanship
- Team management
- High volume dining
- Buffet setup and takedown
- Interactive communication skills
- Customer service expertise
- Detail-oriented
- Effective multitasking
- Upselling
- Hospitality service expertise
- Server support
- Event planning
- Customer-oriented
Timeline
Head Hostess
Roka Hula
Host/Server
ACTS Retirement-Life Community
Crew Member
Just Salad
Cashier
Chipotle
Counselor
American Heritage Protective Services Inc.
Party Princess
A Fairy Tale Come True
Private Nanny
Families In The Community
Musical Theater
Palm Beach State College
High School Diploma -
Spanish River Highschool