Hi, I’m
Andrea Franco
Kansas City,United States
Summary
Highly motivated and committed Medical Assistant with proven history of great performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable, and cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
4
years of professional experience
Work History
Research Medical Center
Phlebotomist
03.2024 - Current
Job overview
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
Johnson County Health Department
Phlebotomist
12.2023 - 03.2024
Job overview
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Favorite Nurses Healthcare Staffing
Nationally Certified Medical Assistant
04.2021 - 03.2024
Job overview
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Swope Health Services
Nationally Certified Medical Assistant
03.2023 - 09.2023
Job overview
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Test Smartly Labs
Lab Manager
02.2021 - 11.2022
Job overview
- Improved lab efficiency by implementing automated processes and equipment upgrades.
- Established and maintained quality control standards, contributing to accurate test results and reliable data collection.
- Set and oversaw quality assurance guidelines for laboratory work.
- Streamlined workflow by designing efficient standard operating procedures for all laboratory tasks.
- Managed inventory control for chemicals and supplies, ensuring timely restocking and proper disposal of hazardous materials.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Concorde Career CollegeKansas City, MO
NRCMA from Medical Assisting
11.2021
Donnelly CollegeKansas City, KS
GED
04.2003
Skills
- Patient Care
- Venipuncture Expertise
- Injection Administration
- HIPAA Compliance
- Data Entry
- Communication abilities
- Customer Service
- Reliability
- Continuous Improvement
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balancePersonal development programs401k matchHealthcare benefitsPaid time offTimeline
Phlebotomist
Research Medical Center
03.2024 - Current
Phlebotomist
Johnson County Health Department
12.2023 - 03.2024
Nationally Certified Medical Assistant
Swope Health Services
03.2023 - 09.2023
Nationally Certified Medical Assistant
Favorite Nurses Healthcare Staffing
04.2021 - 03.2024
Lab Manager
Test Smartly Labs
02.2021 - 11.2022
Concorde Career College
NRCMA from Medical Assisting
Donnelly College
GED