Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Fultz

San Antonio

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Licensed Insurance Agent

USAA
05.2024 - 06.2025
  • Recommended type and amount of coverage based on analysis of members' circumstances using persuasive sales techniques.
  • Met corporate quotas for monthly policy sales and metrics.
  • Maintained high standards of customer service by building relationships with clients.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Customer Service Representative

GlowTouch LLC
09.2023 - 03.2024
  • Responded to customer requests for products, services, and company information.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Dispatch

American Esoteric Laboratories
05.2021 - 08.2023
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Assistant Manager

TMX Finance Family of Companies
06.2018 - 05.2021
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Wooddale High School
Memphis, TN

Skills

  • Complaint resolution
  • Sales closing
  • Product knowledge
  • Building rapport
  • Account updating

Timeline

Licensed Insurance Agent

USAA
05.2024 - 06.2025

Customer Service Representative

GlowTouch LLC
09.2023 - 03.2024

Dispatch

American Esoteric Laboratories
05.2021 - 08.2023

Assistant Manager

TMX Finance Family of Companies
06.2018 - 05.2021

Wooddale High School