Jayden Versanne
Miami,FL
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
3
3
years of professional experience
Work History
Licensed Insurance Agent
Enhance Health
11.2023 - 03.2024
- Evaluated competitors' products and services to gain competitive advantage.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Promoted products and services using upselling and other sales strategies.
Customer Service Team Lead
DIRECTV
09.2022 - 10.2023
- Maintained up-to-date knowledge of product and service changes.
- Implemented and developed customer service training processes.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Customer Service Representative
DIRECTV
08.2021 - 09.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Addressed customer account discrepancies and concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
North Gardens High School
Miami Gardens, FL07.2021
Skills
- Client Retention
- Inbound Call Management
- CRM software proficiency
- Account Management
- Complaint resolution
- Problem Resolution
- Calm and Professional Under Pressure
Timeline
Licensed Insurance Agent
Enhance Health
11.2023 - 03.2024
Customer Service Team Lead
DIRECTV
09.2022 - 10.2023
Customer Service Representative
DIRECTV
08.2021 - 09.2022
North Gardens High School