Beth Mueller
Greenfield,US
Summary
Professional with 7 years of progressive experience in the field who is highly organized and detail-oriented. Licensed Insurance Agent with extensive experience in automobile and special lines insurance. Looking for a job that will provide me with new challenges as well as opportunities for career growth and advancement. Detail-oriented Insurance Sales Agent looking to add value to the [Company] team by leveraging a skill for team development and client retention.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Teletech/Progressive Insurance
Daytona Beach, Florida
09.2018 - Current
- Gave clients information on coverage options to help them protect their assets.
- Customer satisfaction was impacted by policy changes and company conditions, which I reported.
- Used persuasion sales techniques to recommend the type and amount of coverage based on an analysis of the customers' circumstances.
- Calculated premiums and established payment methods for sales.
- Exceeded corporate quotas for monthly policy sales.
- Am extremely knowledgeable about the company's insurance products and services, allowing me to advise customers on the best options.
Senior Customer Service Representative
Spectrum
Orange City, FL
10.2010 - 08.2018
- Gained an in-depth understanding of product and service information and maintained it in order to provide knowledgeable and educated responses to a variety of customer questions.
- Called and emailed customers on a regular basis to collect payments and schedule services.
- Went to customer offices to deal with on-site issues and increase account loyalty.
Offline Support Specialist
Frontier Communications
DeLand, FL
03.2005 - 08.2010
- Compiled key data from a variety of sources to draw informed conclusions about potential customers.
Education
High School - undefined
Boston High School
Boston, MA01.1978
Skills
Multi-Tasking and time management
- Insurance sales expertise
- Insurance product expertise
- Client relationship management
- Client account management
- Client retention
Policy management expertise
Customer needs assessment
Data collection
Quoting and pricing policies
Sales
Customer service
Client retention
Renewing policies
Certification
- 5-220 Agent 5 Hour Law and Ethics
- Discussions of Ethics./General Liability. 20-44 Personal Lines
ADDITIONAL INFORMATION
References available upon request.
Timeline
Licensed Insurance Agent
Teletech/Progressive Insurance
09.2018 - Current
Senior Customer Service Representative
Spectrum
10.2010 - 08.2018
Offline Support Specialist
Frontier Communications
03.2005 - 08.2010
High School - undefined
Boston High School