Andrea Garcia
Sacramento,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Goodwill Industries. Adept in cash handling and Microsoft Office, coupled with exceptional team collaboration and adaptability skills. Successfully managed high-pressure situations, significantly reducing shipment errors and improving data entry accuracy, showcasing leadership and a commitment to excellence. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Goodwill Industries
2023.07 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Mail Handler
Franchise Tax Board
2017.03 - 2018.05
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Maintained high level of confidentiality with mail items in line with regulations.
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Demonstrated flexibility by adapting quickly to changing priorities or workflow adjustments as needed.
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
Warehouse Assistant
Mission Linen Supply
2015.01 - 2015.07
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Reduced shipment errors, meticulously verifying items against order sheets before dispatch.
- Collaborated with other departments to optimize warehouse operations and keep production high.
- Sorted and delivered materials to different work areas and staff.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Clerical Assistant
USDA Farm Service Agency
2014.04 - 2014.08
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Edited and proofread documents for accuracy and completeness.
- Contributed to a positive work environment by promoting effective communication among team members.
Education
High School Diploma -
Valley Charter High School
Modesto, CA06.2008
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Data entry proficiency
- Team Collaboration
- Adaptable and Flexible
- Microsoft Office
- Issue Resolution
- Team Leadership
Timeline
Customer Service Cashier
Goodwill Industries
2023.07 - Current
Mail Handler
Franchise Tax Board
2017.03 - 2018.05
Warehouse Assistant
Mission Linen Supply
2015.01 - 2015.07
Clerical Assistant
USDA Farm Service Agency
2014.04 - 2014.08
High School Diploma -
Valley Charter High School
Similar Profiles
JAMES CRAIGJAMES CRAIG
Material Handler Team Lead at Goodwill IndustriesMaterial Handler Team Lead at Goodwill Industries
Rachel McGrawRachel McGraw
Community Trainer at Goodwill IndustriesCommunity Trainer at Goodwill Industries
Beverley ReynoldsBeverley Reynolds
Sales Associate at Goodwill IndustriesSales Associate at Goodwill Industries