Andrea Garcia
TX
Summary
Proven Host/Crew Shift Leader at Toasted Yolk, adept in customer service and team collaboration, significantly enhanced customer satisfaction by streamlining service processes. Expert in multitasking and efficient time management, I excel in menu knowledge and takeout order processing, contributing to a positive dining experience. Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in any job Position
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host/Crew Shift Leader
Toasted Yolk
12.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Boosted customer satisfaction with prompt and courteous service, addressing inquiries and complaints efficiently.
- Encouraged team to meet cleanliness and service speed targets, positively impacting overall customer satisfaction.
- Supervised team members and oversaw effective and efficient completion of job duties.
Host/To-Go Specialist
La Brisa Mexican Bar & Grill
06.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
High School Diploma -
Dickinson High School
Dickinson, TX05.2024
No Degree - Prerequisites
College of The Mainland
Texas City, TX05.2026
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Menu knowledge
- Takeout order processing
- Phone Etiquette
Certification
- ServSafe Food Handler's Certification
- TABC certified
Languages
Spanish
Limited Working
Additional Information
Animal shelter volunteer
2021-2023
- Provide top notch care for animals.
- Kept animals clean and free of containments to promote health.
- Maintain clean and organized area to promote animal wellbeing.
- Conducted a proactive exercise for the animals.
Timeline
Host/Crew Shift Leader
Toasted Yolk
12.2023 - Current
Host/To-Go Specialist
La Brisa Mexican Bar & Grill
06.2022 - Current
- ServSafe Food Handler's Certification
- TABC certified
High School Diploma -
Dickinson High School
No Degree - Prerequisites
College of The Mainland
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