Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Rose

Cypress

Summary

Dynamic and results-driven professional with extensive experience at The Toasted Yolk, excelling in customer service and inventory management. Proven ability to enhance guest satisfaction through effective problem-solving and employee training. Recognized for maintaining high standards of service while adapting to fast-paced environments. Committed to fostering a positive and efficient workplace.

Overview

3
3
years of professional experience

Work History

Server/Bartender

The Toasted Yolk
Cypress
09.2024 - Current
  • Provided exceptional service to high volume of daily customers.
  • Trained new employees to perform duties.
  • Delivered food orders promptly and courteously.
  • Took orders from customers accurately and in a timely manner.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Greeted guests with friendliness and professionalism.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Performed opening and closing duties including restocking supplies.

Assistant Service Manager

HEB Grocery Store
Cypress
07.2022 - 08.2024
  • Produced thorough, accurate and timely reports of project activities.
  • Created training plans for new employees entering the service department.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
  • Updated and maintained service records and documentation for compliance and quality assurance.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Oversaw daily operations of the service department, including scheduling and workflow management.

Education

High School Diploma -

Abeka Academy
Pensacola, FL
05-2022

Skills

  • Order taking
  • Food delivery
  • Inventory management
  • Customer service
  • Alcohol awareness
  • Employee training
  • Service documentation
  • Problem solving
  • Cash register operation
  • Multitasking Abilities
  • Warm and friendly
  • Adaptability and flexibility

Timeline

Server/Bartender

The Toasted Yolk
09.2024 - Current

Assistant Service Manager

HEB Grocery Store
07.2022 - 08.2024

High School Diploma -

Abeka Academy
Hannah Rose