Hannah Rose
Cypress
Summary
Dynamic and results-driven professional with extensive experience at The Toasted Yolk, excelling in customer service and inventory management. Proven ability to enhance guest satisfaction through effective problem-solving and employee training. Recognized for maintaining high standards of service while adapting to fast-paced environments. Committed to fostering a positive and efficient workplace.
Overview
3
3
years of professional experience
Work History
Server/Bartender
The Toasted Yolk
Cypress
09.2024 - Current
- Provided exceptional service to high volume of daily customers.
- Trained new employees to perform duties.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Monitored bar inventory and promptly restocked low items before depletion.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Greeted guests with friendliness and professionalism.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Performed opening and closing duties including restocking supplies.
Assistant Service Manager
HEB Grocery Store
Cypress
07.2022 - 08.2024
- Produced thorough, accurate and timely reports of project activities.
- Created training plans for new employees entering the service department.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Reviewed completed work to verify consistency, quality, and conformance.
- Oversaw daily operations of the service department, including scheduling and workflow management.
Education
High School Diploma -
Abeka Academy
Pensacola, FL05-2022
Skills
- Order taking
- Food delivery
- Inventory management
- Customer service
- Alcohol awareness
- Employee training
- Service documentation
- Problem solving
- Cash register operation
- Multitasking Abilities
- Warm and friendly
- Adaptability and flexibility
Timeline
Server/Bartender
The Toasted Yolk
09.2024 - Current
Assistant Service Manager
HEB Grocery Store
07.2022 - 08.2024
High School Diploma -
Abeka Academy
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