Jeremiah Ostane
Summary
Enthusiastic college student with hands-on experience in retail and food service. Skilled in delivering excellent customer service, handling cash, and working in fast-paced settings. Strong in teamwork, problem-solving, and multitasking. Eager to apply attention to detail, organizational skills, and a clear understanding of daily tasks to contribute to team success and gain further experience.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Hometown BBQ
07.2024 - 09.2024
- Demonstrated exceptional multitasking skills during peak hours, accurately managing tables
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers.
Retail Sales Associate
Laced Up
03.2024 - 09.2024
- Consistently exceeded monthly sales targets by XX% through effective product knowledge and customer engagement
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Utilized upselling techniques to maximize average transaction value by XX%.
Retail Sales Associate
The Cotton On Group
01.2024 - 03.2024
- Serves customers by helping them select products
- Assists with inventory, including receiving and stocking merchandise
- Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
- Dealt with KPI's and ATV's
- Required for asking customers if they would want to donate to our foundations and dealt with many customers
- Day to Day met with different people from different cultures
- Styled the Mannequin's with my fashion sense
- Helped customers locate products and checked store system for merchandise at other sites
- Managed returns, exchanges and refunds in accordance with store policy
- Answered customer questions about sizing, accessories, and merchandise care
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Engaged with customers to build rapport and loyalty.
Shift Lead/Baker
The Cookie House
06.2021 - 07.2024
- Team Leadership & Training Food Safety & Health Regulations Quality Assurance
- Demonstrated versatility, preparing a wide variety of baked goods, including Pretzels, Muffins, and Cookies
- Contributed to daily kitchen operations, measuring and preparing ingredients, washing and storing equipment, pricing and merchandising products, and receiving and stocking inventory
- Greeted new and returning guests in a friendly and professional manner
- Maintained up-to-date knowledge of ingredients and allergens.
Starbucks Barista
Starbucks
12.2019 - 01.2020
- Greeted new and returning guests in a friendly and professional manner
- Perform stock takes and maintain accurate records, placing replenishment orders promptly
- Maintained up-to-date knowledge of ingredients and allergens.
Education
College in Dental Hygiene -
City Tech
Brooklyn, NY09.2024
High school diploma -
Franklin D Roosevelt High School
Brooklyn, NY06.2021
Skills
- Cash Handling
- Food Service
- Point of Sale (POS); Commercial Kitchen Equipment; and Microsoft Office: Word, Excel, Outlook
- Time management
- Customer Service
- Order Accuracy
- Upselling
- Retail sales
- Stocking
- Word processing
- QuickBooks
- Filing
- Office management
- Office experience
- Table Bussing
- Order Taking
- Strong multitasking
Timeline
Server/Bartender
Hometown BBQ
07.2024 - 09.2024
Retail Sales Associate
Laced Up
03.2024 - 09.2024
Retail Sales Associate
The Cotton On Group
01.2024 - 03.2024
Shift Lead/Baker
The Cookie House
06.2021 - 07.2024
Starbucks Barista
Starbucks
12.2019 - 01.2020
College in Dental Hygiene -
City Tech
High school diploma -
Franklin D Roosevelt High School
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