Andrea Garcia
Fontainebleau
Las Vegas
1
Language
2027
years of professional experience
Hospitality leader with experience in hotel supervision, staff training, and shift coordination. Skilled in balancing workloads, supporting team performance, and maintaining smooth front office coverage. Focused on dependable service, guest satisfaction, and operational consistency.
Work History
Hotel Supervisor
9 Months- Oversee daily front office operations and support team members in delivering quality guest service.
- Coordinated staff assignments, balancing workloads and supporting smooth coverage across shifts.
- Monitored guest requests and resolved service issues promptly to maintain positive experiences.
- Inspected rooms and public areas for cleanliness, safety, and presentation compliance.
Hotel Head Cashier
6 Months- Oversaw daily cashiering operations, cahier balancing and financial reporting.
- Reviewed postings from hotel outlets and prepared occupancy and posting reports.
- Processed no-shows reservations, pre-registered reservations and outstaying guest account adjustments.
- Coordinated with other departments to research discrepancies and maintain accurate financial records.
Front Desk Agent/VIP Representative
2 Years- Provided personalized service to VIP guests and addressed guest concerns professionally.
- Coordinated with multiple departments to ensure smooth guest experiences.
- Maintained accurate guest information and followed hotel policies and service standards.
Hotel Lead/Head Cashier
3 Years 2 Months- Hotel Pre Opening team member, supporting the launch of front office operations and providing guest service.
- Promoted to Head Cashier and assisted in starting and stablishing the Hotel Head Cashiering team.
- Managed billing, account adjustments, reservation postings, and outstanding guest account issues.
- Communicated with guest by phone and email to resolve concerns and clarify charges.
- Coordinated with other departments to research discrepancies and maintain guests accounts and financial records.
Concierge
- Assisted guests with resort information, dining reservations, and show bookings.
- Resolved service requests promptly, coordinating with front desk, housekeeping, and venue teams.
- Provided personalized recommendations for casino amenities, entertainment, and local attractions.
- Managed high-volume inquiries via phone, email, and in-person guest interactions.
Education
High School Diploma
Skills
Hotel Operations
Guest Relations and VIP Services
Team Leadership and staff Training
Attention to Detail and Organization
Hotel Billing
Problem Solving and Conflict Resolution
Customer Service and Recovery
Languages
Spanish
Full Professional
Timeline
Hotel Supervisor
Fontainebleau
02.2026 - CurrentRead More
Hotel Head Cashier
Fontainebleau
08.2025 - 02.2026Read More
Front Desk Agent/VIP Representative
Fontainebleau
11.2024 - 2025Read More
Hotel Lead/Head Cashier
Resorts World Las Vegas
05.2021 - 07.2024Read More
Concierge
Caesars Entertainment
2017 - 2020Read More
Sunrise Mt High School
High School Diploma
Read More