Andrea Garnavos
Hudson,MA
Summary
Resourceful Restaurant General Manager known for working hard, efficiently completing tasks and driving operational success. Possess specialized skills in team leadership, inventory management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring smooth restaurant operations and high levels of guest satisfaction.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Restaurant GM/Owner/Operator
Olde Hitching Post
Hanson, Massachusetts
10.2005 - 09.2022
- Ensured compliance with health and safety regulations across all areas.
- Maintained accurate inventories of food, supplies and equipment.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Managed busy and highly popular restaurant with professional, well-trained staff
- Resolved customer complaints in a professional manner.
- Provided direction, guidance and motivation to team members.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Managed relationships with suppliers to ensure timely delivery of products.
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
Education
Bachelor of Science - Business Administration And Management
Lasell College
Newton, MA 09.1999 - 02.2004
Skills
- Managed a staff of 25 employees for front and back of the house
- Weekly ordering with at least 10 different vendors
- Handle difficult situations/complaints calmly and efficiently
- Work well under pressure in a high paced environment
- Oversaw functions/catering of up to 200 people
- Created weekly menu additions
Timeline
Restaurant GM/Owner/Operator
Olde Hitching Post
10.2005 - 09.2022
Bachelor of Science - Business Administration And Management
Lasell College
09.1999 - 02.2004