Andrea Gettler
Seattle
Summary
High-energy and dependable salon management professional with demonstrated expertise in guest services, product promotion and employee coaching. Knowledgeable about Skin Authority, Dermalogica, and PCA Skin brand products with excellent sales and service skills. Conscientious and enterprising manager always seeking opportunities to enhance business operations and team productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Ulta Beauty Inc.
09.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, including but not limited to 4 leaders and 50 associates, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Salon Manager
Ulta Beauty
04.2021 - 09.2023
- Was responsible for all aspects of the guest experience, retail sales, and service business, including salon services, boutiques, retail sales, makeup and guest satisfaction.
- Promote a culture of accountability to meet or exceed sales goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, Omni-channel, and retail shrink as set by ulta beauty for the store
- Look over a salon team of seven, two estheticians, and four boutique sales associates along with 35 associates and one leader.
Salon Manager
Seattle Sun Tan
06.2015 - 04.2021
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Assessed, optimized and elevated operations to target current and expected demands.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Accountable for all staff development, budgeting and supply ordering.
Education
Esthetician -
Summit Salon Academy
Tacoma, WA1 2017
Skills
- Guest relations
- Recruitment and hiring
- Training staff
- Problem resolving
- Customer friendly
- Perform well in high-demand, fast-paced environments
Certification
- Certified in PCA Skin professional and retail products.
- Certified in Dermalogica professional and retail products.
- Certified in Skin Authority retail products.
Timeline
General Manager
Ulta Beauty Inc.
09.2023 - Current
Salon Manager
Ulta Beauty
04.2021 - 09.2023
Salon Manager
Seattle Sun Tan
06.2015 - 04.2021
Esthetician -
Summit Salon Academy
- Certified in PCA Skin professional and retail products.
- Certified in Dermalogica professional and retail products.
- Certified in Skin Authority retail products.
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