Andrea Gilland
Gervais,OR
Summary
Dedicated professional with strong customer service skills and a proven ability to enhance client experiences. Known for reliability and effective problem-solving, contributing to increased repeat business and positive guest interactions.
Overview
6
6
years of professional experience
Work History
Bartender
Eagles Lodge 3284
12.2025 - Current
- Created innovative cocktail recipes to enhance customer experience and attract new clientele.
- Managed inventory levels, minimizing waste through effective stock rotation and ordering processes.
- Developed strong relationships with regular customers, increasing repeat business through personalized service.
- Collaborated with kitchen staff to coordinate special events, enhancing overall service efficiency during high-volume periods.
- Resolved customer complaints swiftly, turning potential negative experiences into positive ones through effective communication skills.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Admin Assistant/Receptionist
Triplett Wellman Contractors
02.2020 - Current
- Coordinated scheduling and logistics for Office meetings and site visits.
- Managed correspondence, ensuring timely contract execution between subcontractors.
- Developed and maintained efficient filing systems for project documentation and contracts.
- Assisted in preparing reports and agendas for project updates and client meetings.
- Implemented electronic tracking systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Kept reception area clean and neat to give visitors positive first impression.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
Education
High School Diploma -
High School Diploma -
Selah High School
Selah, WA06-1984
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Complex Problem-solving
- Engaging personality
Timeline
Bartender
Eagles Lodge 3284
12.2025 - Current
Admin Assistant/Receptionist
Triplett Wellman Contractors
02.2020 - Current
High School Diploma -
High School Diploma -
Selah High School