Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Andrea Giraldo

Orlando

Summary

Seeking a position that can provide a steady growth and learning opportunity to practice and improve my skills and practical experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Costumer Service Representative

iPlug
Orlando
11.2024 - Current
  • Assisted customers with inquiries and provided product information.
  • Maintained accurate records of customer interactions in the database system.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong customer relationships to encourage repeat business.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Operations Coordinator

TMS
Orlando
04.2020 - 11.2024
  • Assist TMS maintain organizational efficiency
  • Responsible to mentoring staff to maintain a successful team-oriented production.
  • Responsible for developing and maintaining quality standards throughout all assigned tasks and special events
  • Work in a team environment and interact with guests and other ambassadors in a professional manner
  • Kept track of ridership reports
  • Set up and break down of events

Administrative Assistant

HiGeo Community Behavioral Health Center
Kissimmee
08.2019 - 03.2020
  • Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential
  • Maintained a high level of professionalism and provided excellent customer service to all company clients
  • Answer phones and greet visitors
  • Create and maintain filing systems, both electronic and physical
  • Prepare communications, such as memos, emails, invoices, reports and other correspondence

Call Center Agent

FHS Health Solution
12.2018 - 07.2019
  • Answered questions on diverse topics, including authorization procedures, copay requirements and premiums
  • Supported members through navigation of enrollment process to facilitate optimal decisions
  • Analyzed customer needs and provided best options, upselling products and services.
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Front Desk Receptionist

Atlantic Rehabilitation Center
Easton
01.2017 - 12.2018
  • Answer phone calls and emails and communicate relevant information to the appropriate parties
  • Assure incoming and outgoing mail is managed appropriately and handle deliveries
  • Keep reception area neat and tidy, offer clients water or coffee, attend to clients while waiting for their appointment

Education

High School -

Wilson Area High School
Easton, PA
06.2019

Skills

  • Customer service
  • Communication skills
  • Computer literacy
  • Time management
  • Guest services
  • Microsoft excel
  • Microsoft word
  • Leadership
  • Bilingual

Certification

Health Insurance Agent

Languages

  • English
  • Spanish

Timeline

Costumer Service Representative

iPlug
11.2024 - Current

Operations Coordinator

TMS
04.2020 - 11.2024

Administrative Assistant

HiGeo Community Behavioral Health Center
08.2019 - 03.2020

Call Center Agent

FHS Health Solution
12.2018 - 07.2019

Front Desk Receptionist

Atlantic Rehabilitation Center
01.2017 - 12.2018

High School -

Wilson Area High School

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