Andrea Godina
WaBa Grill
San Jacinto,CA
4
years of professional experience
Dynamic professional with a proven track record at WaBa Grill, excelling in customer service and team leadership. Expert in cash handling and POS systems, I effectively resolved inquiries, enhancing satisfaction scores. Known for multitasking and clear communication, I foster positive client relationships, ensuring a welcoming environment and driving repeat business.
Work History
Receptionist
1 Year 8 Months- Scheduled appointments using salon management software, optimizing daily workflow.
- Managed front desk operations, greeting clients and ensuring a welcoming atmosphere.
- Processed payments accurately through point-of-sale systems, ensuring seamless transactions.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Cashier Team Lead
1 Year 7 Months- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction scores.
- Monitored cash registers for accuracy, ensuring compliance with company policies and financial procedures.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Operated POS cash register and equipment to collect payments.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
Education
High School Diploma
Skills
Customer service
Team leadership
Problem-solving
Cash handling
Cash register operation
Store opening and closing
Workflow coordination
POS systems
Safety rules
Clear communication
Multitasking and organization
Empathy and patience
Customer engagement
Escalation handling
Basic math
Data entry accuracy
Reliable and responsible
Creative thinking
Fluent in English and Spanish
Timeline
Cashier Team Lead
WaBa Grill
09.2022 - 04.2024Read More
Receptionist
Veronica’s Beauty Salon
06.2020 - 02.2022Read More
Academy of Innovation
High School Diploma
Read More