Andrea Gonzales

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

• Provided pharmacy care for chronic and acute patients, ensuring timely refills and supply management.

• Worked primarily with biologic patients, dispensing medications such as Remicade, Entyvio, Enflectra, TPN, and hydration therapies.

• Supported the acute care team by managing 7-day antibiotic refills and coordinating medication deliveries.

• Communicated with patients to arrange refills and ensure accurate and timely delivery of medications.

• Entered and processed prescription data accurately and efficiently.

• Filled prescriptions and managed inventory to maintain proper stock levels.

• Handled insurance claims and coordinated with providers to resolve coverage issues.

• Assisted patients with medication questions and processed payments.

• Managed communication with doctors’ offices regarding refill authorizations.

• Trained and mentored new pharmacy staff.