Andrea Gonzalez
Austin,TX
Summary
Knowledgeable Eligibility Specialist with solid background in eligibility determination, intake, and case management. Adept at managing complex cases and ensuring compliance with regulatory standards. Demonstrated effective communication and problem-solving skills in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Eligibility Specialist
City of Austin Housing Authority
10.2022 - 01.2025
- Engaged clients to clarify eligibility requirements by providing clear explanations of program guidelines.
- Analyzed client information, determining appropriate next steps for benefits assistance and support services.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Processed and certified documents for accuracy and compliance with government regulations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
HIV Program Specialist
State of Texas Health Services
04.2017 - 02.2022
- Demonstrated adaptability by quickly learning new systems and tools as needed for optimal job performance.
- Improved overall efficiency with meticulous record-keeping and accurate data entry.
- Maintained strict confidentiality of sensitive client information, adhering to HIPAA guidelines and organizational policies.
- Collaborated with team members to identify process improvements, leading to increased operational efficiency.
- Demonstrated empathy and active listening skills when interacting with clients facing challenging circumstances.
- Conducted patient intake interviews, recording and documenting relevant information.
Skills
- Data entry
- Effective communication skills
- Interviewing
- Application review
- Documentation and paperwork
- Knowledgeable in Elite, Outlook, Laserfiche, Work Number, EIV, etc
- Eligibility procedures
- Public assistance programs
- Applicant support and service
- Team building
- Critical thinking
Languages
Spanish
Timeline
Eligibility Specialist
City of Austin Housing Authority
10.2022 - 01.2025
HIV Program Specialist
State of Texas Health Services
04.2017 - 02.2022
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