Andrea Gough
Napanoch,NY
Summary
Healthcare administrative professional with a strong background in patient scheduling, insurance verification, and front desk operations. Recognized for enhancing patient satisfaction through exceptional service and efficient management of daily operations in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Patient Coordinator
Ivy Rehab Physical Therapy
01.2021 - Current
- Registered patients for clinic appointments, ensuring accurate scheduling and information capture.
- Verify insurance coverage and obtain authorizations.
- Collected copayments during check-in, facilitating smooth patient transactions and financial processes.
- Obtained therapy prescriptions and coordinated therapist schedules to optimize patient care and appointment availability.
- Oversee daily front desk operations and provide excellent patient service.
Patient Representative
Ivy Rehab Physical Therapy
06.2018 - 01.2021
- Managed daily office operations, streamlining scheduling and addressing patient inquiries.
- Verified insurance and collected copayments to facilitate smooth patient transactions.
- Scheduled patients and completed registrations to ensure timely appointments.
- Obtained authorizations and therapy prescriptions.
Receptionist / Call Center Representative
Lonstein Law Office
02.2013 - 01.2018
- Greeted clients upon arrival at the office.
- Coordinated executive errands and streamlined office operations.
- Ordered and tracked office supplies to ensure availability.
- Prepared settlement documents and executed administrative projects efficiently.
Assistant Manager
Family Dollar
09.2010 - 01.2013
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Managed daily store operations, coordinated employee schedules, handled cash transactions, and managed inventory.
- Led team meetings to communicate goals and address employee concerns effectively.
- Coordinated inventory management to maintain stock levels and reduce shrinkage.
Cafeteria Substitute
Ellenville Elementary School
09.2010 - 01.2011
- Prepared and served meals while complying with food service standards for quality and safety.
Waitress / Counterperson
IL Paradiso Restaurant
06.2004 - 01.2008
- Provided excellent customer service to enhance dining experiences.
- Delivered customer service, operated cash register, answered phones, and served customers efficiently.
- Took and processed orders accurately using a restaurant POS system.
- Assisted in menu knowledge and recommendations for guests.
Education
High School Diploma -
Tri-Valley Central School District
Grahamsville, NY06-2004
Skills
- Patient Scheduling
- Insurance Verification
- Prior Authorizations
- Patient Registration
- Appointment Coordination
- Front desk management
- Medical Office Administration
- Office Administration
- Cash handling
- Microsoft Office
- Multitasking
- Customer Service
Timeline
Patient Coordinator
Ivy Rehab Physical Therapy
01.2021 - Current
Patient Representative
Ivy Rehab Physical Therapy
06.2018 - 01.2021
Receptionist / Call Center Representative
Lonstein Law Office
02.2013 - 01.2018
Assistant Manager
Family Dollar
09.2010 - 01.2013
Cafeteria Substitute
Ellenville Elementary School
09.2010 - 01.2011
Waitress / Counterperson
IL Paradiso Restaurant
06.2004 - 01.2008
High School Diploma -
Tri-Valley Central School District