Andrea Grady
Portsmouth,NH
Summary
Dynamic professional with a proven track record in hospitality and management, notably at Wentworth By the Sea. Excelled in enhancing customer service and sales, achieving significant improvements in spa service offerings and efficiency. Skilled in dining area maintenance and adept at fostering a culture of excellence among staff through effective training and leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
The Golden Egg
04.2023 - 01.2025
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Bar Manager
Jittos
09.2021 - 11.2024
- Up-sold daily specials and beverage promotions to exceed daily sales goals.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
Assistant Spa Director
Wentworth By the Sea
09.2016 - 08.2020
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Diversified service offerings with integration of new facial equipment and rewrote the spa services menu.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Greeted spa guests warmly to create positive first impression of establishment.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
Education
Associate of Science - Massage Therapy
Great Bay Community College
PortsmouthNo Degree - Communications
University of New Hampshire
DurhamSkills
- Hospitality and accommodation
- Active listening
- Sales expertise
- Serving expertise
- Service prioritization
- Guest relations management
Certification
- First Aid Certification - American Red Cross.
- CPR/AED Certification
Languages
Spanish
Limited Working
Timeline
Waitress
The Golden Egg
04.2023 - 01.2025
Bar Manager
Jittos
09.2021 - 11.2024
Assistant Spa Director
Wentworth By the Sea
09.2016 - 08.2020
Associate of Science - Massage Therapy
Great Bay Community College
No Degree - Communications
University of New Hampshire
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