Andrea Graham
South Lake Tahoe,CA
Summary
Dynamic and dedicated server with exceptional customer service skills honed at Sauce on the Creek. Proven ability to enhance guest experiences through effective communication and upselling techniques. Strong work ethic and cash handling expertise contribute to a seamless dining atmosphere, ensuring customer satisfaction and repeat business.
Overview
10
10
years of professional experience
Work History
Server
Sauce on the Creek
Avon, CO
05.2021 - 04.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Worked with colleagues to maintain smooth operations and enhance guest experiences.
- Cultivated warm relationships with customers.
Server
Mellow Mushroom
Gatlinburg, TN
10.2020 - 04.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Cocktail Server
Delaware North Parks & Resorts
Luray, VA
09.2019 - 01.2020
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Communicated with guests to record orders and assess needs.
Server
Pie In The Sky Bakery
Conroe, TX
06.2018 - 09.2019
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Bartender and Barista
Loaded Joes
Avon, CO
01.2017 - 06.2018
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Barista Trainer
Starbucks
The Woodlands, TX
09.2015 - 01.2017
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
Fine Dining Server
Yellowstone National Park Lodges-Xanterra
Canyon Village YNP
05.2015 - 09.2015
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Managed sections for smooth flow of guests and orders.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
Timeline
Server
Sauce on the Creek
05.2021 - 04.2025
Server
Mellow Mushroom
10.2020 - 04.2021
Cocktail Server
Delaware North Parks & Resorts
09.2019 - 01.2020
Server
Pie In The Sky Bakery
06.2018 - 09.2019
Bartender and Barista
Loaded Joes
01.2017 - 06.2018
Barista Trainer
Starbucks
09.2015 - 01.2017
Fine Dining Server
Yellowstone National Park Lodges-Xanterra
05.2015 - 09.2015