Andrea Graham
Cincinnati,OH
Summary
Dedicated Hearing Instrument Specialist with expertise in hearing assessments and client education. Proven ability to troubleshoot challenges and provide ongoing support, enhancing user experience and satisfaction.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Hearing Instrument Specialist/Front Office Manager
Acute Hearing
Cincinnati, OH
08.2017 - 08.2025
- Conducted hearing assessments using advanced audiometric equipment.
- Fitted and programmed hearing aids for optimal performance and comfort.
- Educated clients on hearing loss management and device maintenance.
- Provided ongoing support and troubleshooting for hearing aid users.
- Maintained accurate client records in electronic health systems.
- Participated in community outreach programs, increasing awareness of hearing health and available services.
- Trained new staff on best practices for client interactions and equipment use.
- Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
- Properly programmed hearing aids using computers and surround sound systems to simulate background noise.
- Provided counseling on communication strategies, empowering individuals with hearing loss to improve interactions.
- Promoted business through targeted outreach and sales strategies, enhancing revenue potential.
- Managed schedules, appointments, and travel arrangements for executive staff.
- Coordinated office operations and maintained efficient workflow across departments.
- Developed and implemented office policies to improve overall efficiency.
- Trained new staff on office procedures and software systems used daily.
- Organized company events and meetings, ensuring all logistics were addressed.
Realtor
Sibcy Cline Realtors Inc.
Cincinnati, Ohio
05.2010 - 08.2017
- Guided clients through property buying and selling processes, ensuring informed decisions and smooth transactions.
- Conducted market analysis to determine property values and trends.
- Created marketing materials that enhanced property visibility and attracted potential buyers.
- Facilitated open houses, generating interest and engagement from prospective clients.
- Negotiated contracts and agreements between buyers and sellers professionally.
- Maintained up-to-date knowledge of local real estate regulations and practices.
- Built strong relationships with clients to ensure repeat business and referrals.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
Casualty Claims Specialist
Liberty Mutual
Cincinnati, Ohio
2011 - 2013
- Reviewed and analyzed casualty claims for accuracy and compliance.
- Collaborated with adjusters to gather necessary claim documentation.
- Processed claims using Liberty Mutual's internal systems efficiently.
- Maintained up-to-date knowledge of insurance regulations and policies.
- Documented claim progress and findings in detailed reports.
- Corresponded with attorneys, adjusters, experts, medical providers, employers.
Customer Service Representative
Citigroup Inc
Florence, KY
2011 - 2011
- Resolved customer complaints through effective communication and problem-solving, leading to improved customer retention.
- Assisted customers in managing accounts and understanding services, enhancing customer satisfaction.
- Processed transactions accurately within Citigroup's customer service systems, ensuring timely service delivery.
- Collaborated with team members to enhance service delivery and client satisfaction.
Education
Real Estate - Real Estate
Hondros College
Cincinnati, OH05-2010
Bachelor of Arts - Middle School Education
Northern Kentucky University
Newport, KY05-2007
High School Diploma -
Norwood High School
Norwood, OH05-2001
Skills
- Hearing assessments
- Device programming
- Client education
- Record management
- Equipment maintenance
- Customer relationship management
- Problem solving
- Contract negotiation
- Staff training
- Real ear measurement
- Earmold impressions
- Cerumen management
- Presentation skills
- Patient care
- Professional demeanor
- Attention to detail
- Adaptability
- Office administration
- Office management
- Employee training
- Scheduling and calendar management
Certification
Hearing Instrument Specialist, Ohio Speech & Hearing Professionals, 2019-present
Timeline
Hearing Instrument Specialist/Front Office Manager
Acute Hearing
08.2017 - 08.2025
Realtor
Sibcy Cline Realtors Inc.
05.2010 - 08.2017
Casualty Claims Specialist
Liberty Mutual
2011 - 2013
Customer Service Representative
Citigroup Inc
2011 - 2011
Real Estate - Real Estate
Hondros College
Bachelor of Arts - Middle School Education
Northern Kentucky University
High School Diploma -
Norwood High School