Andrea Gravitt
Calhoun,GA
Summary
Seasoned Manager of Operations with a proven track record at Shaggy Tails Pet Salon, enhancing customer satisfaction and meeting financial targets through effective staff management and decision-making. Skilled in logistics management and fostering strong client relationships, achieving notable improvements in operational efficiency and service quality.
Overview
19
19
years of professional experience
Work History
Manager of Operations
Shaggy Tails Pet Salon
2019.04 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Owner
Rusty Pearl Boutique
2016.05 - 2022.10
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Owner/Operator
Gravitt Farms
2012.01 - 2020.04
- Managed day-to-day business operations.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Loan Administrator
North Georgia National Bank
2005.06 - 2012.01
- Maintained detailed records of loan transactions, ensuring accurate reporting and data entry.
- Developed strong relationships with clients, resulting in repeat business and referrals for the bank.
- Ensured compliance with regulatory requirements by performing due diligence on all submitted documentation.
- Assisted customers in understanding loan terms and conditions, providing clear explanations when necessary.
- Managed a diverse portfolio of loans, prioritizing tasks to meet deadlines while maintaining accuracy and attention to detail.
- Collaborated with underwriters to expedite loan approvals, resulting in increased customer satisfaction.
Education
Associate In Business - Accounting
Dalton State College
Dalton, GA05.2002
Skills
- Logistics Management
- Decision-Making
- Customer Service
- Staff Management
Timeline
Manager of Operations
Shaggy Tails Pet Salon
2019.04 - Current
Owner
Rusty Pearl Boutique
2016.05 - 2022.10
Owner/Operator
Gravitt Farms
2012.01 - 2020.04
Loan Administrator
North Georgia National Bank
2005.06 - 2012.01
Associate In Business - Accounting
Dalton State College
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