Andrea Guanajuato
Summary
Customer service professional with extensive experience at Seekwell, specializing in conflict resolution and customer loyalty enhancement. Proven ability to manage high-pressure situations while ensuring compliance and customer satisfaction. Expertise in data entry and active listening, driving repeat business through effective problem-solving and empathetic communication.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Seekwell
08.2022 - Current
- Effectively managed high-stress situations, maintaining professionalism while resolving conflicts.
- Resolved customer complaints with empathy, enhancing loyalty and driving repeat business.
- Efficiently handled escalated calls, achieving satisfactory resolutions for customers and the company.
- Responded to customer inquiries regarding products, services, and company information.
Child Nutrition Assistant
Salt Lake City School District
08.2021 - 09.2022
- Completed annual reports and audit documentation for program compliance.
- Participated in professional development workshops on child nutrition trends and regulations.
- Maintained clean, sanitary kitchen environment while adhering to health and safety standards.
- Assisted with state nutritional guideline compliance through detailed meal component record-keeping.
Education
High School Diploma -
Horizonte High School
Salt Lake06-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Problem resolution
Timeline
Customer Service Representative
Seekwell
08.2022 - Current
Child Nutrition Assistant
Salt Lake City School District
08.2021 - 09.2022
High School Diploma -
Horizonte High School
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