Front Desk Customer Service Representative
COT housing and community development section 8
Tucson, Arizona
08.2026 - Current
- Provided respectful front desk support and positive client service for Section 8 inquiries.
- Answered voucher eligibility questions and community development service questions clearly.
- Maintained current customer records to enhance accuracy of housing and community development systems.
- Directed callers to proper staff for housing program support.
- Resolved basic concerns using calm communication and active listening.
- Maintained front desk area for organized public service operations.
- Reviewed incoming documents to ensure accuracy of Section 8 housing assistance files.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Reviewed account and service histories to identify trends and resolve issues.
- Ensured all customer service standards were met while maintaining a positive attitude at all times.
- Utilized various software and tools to streamline processes and optimize performance.
- Created organized voucher folders for participants to streamline application processing.
- Prepared intake and eligibility folders for processing applications.