Andrea Guerra
San Andreas
Summary
Proven Sales Representative and Customer Service expert from Charter Communications and Citibank, adept in critical thinking and Microsoft Excel. Enhanced client satisfaction and exceeded sales quotas through strategic upselling and exceptional service. Skilled in complaint resolution and data entry, demonstrating a track record of improving client satisfaction and resolving complex issues efficiently.
Overview
6
6
years of professional experience
Work History
Customer Service
Citibank
01.2024 - Current
- Improved overall client satisfaction by consistently providing exceptional customer service.
- Managed high call volume while maintaining exceptional customer service standards.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Resolved third-party billing, computer system and customer service issues.
Sales Representative
Charter Communnications
09.2018 - 11.2023
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
High School Diploma -
San Antonio College
San Antonio, TXSkills
- Microsoft teams
- Active listening
- Critical thinking
- Microsoft Excel
- Data entry
- Problem resolution
- Computer proficiency
- Complaint resolution
- Microsoft outlook
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
Citibank
01.2024 - Current
Sales Representative
Charter Communnications
09.2018 - 11.2023
High School Diploma -
San Antonio College