Andrea Guevara
Greenacres,FL
Summary
Proactive Customer Service Representative and Stock Supervisor with extensive experience in addressing customer concerns, optimizing inventory, and enhancing order fulfillment. Skilled in problem-solving, data entry, and customer relations. Bringing strong product knowledge, effective loss prevention strategies, and a commitment to improving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Masters Telecom
09.2022 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Stock Supervisor
Vans
05.2018 - 07.2022
- Implemented loss prevention strategies, minimizing instances of theft and damage to inventory items.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Improved order fulfillment rates, ensuring accurate picking and packing of products for shipment.
- Optimized storage space utilization, redesigning warehouse layout to accommodate increasing product lines.
- Collaborated with sales team to maintain appropriate stock levels based on customer demand and seasonal trends.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
Education
No Degree - Psychology
Palm Beach State College
Lake Worth, FL05.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
Timeline
Customer Service Representative
Masters Telecom
09.2022 - Current
Stock Supervisor
Vans
05.2018 - 07.2022
No Degree - Psychology
Palm Beach State College
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