Andrea Gutiérrez López
Provo,Utah
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales representative
Telcel
08.2021 - 12.2021
- Customer service
- Inventory management
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Set up meetings with potential clients and listened to their wishes and concerns.
Tech Support
Call Center
08.2021 - 12.2021
- Customer service
- Provided technical support when necessary in order to resolve customer queries quickly.
FSY Coordinator
The Church of Jesus Christ of Latter-Day Saints
01.2021 - 07.2021
- Oversee the work of the auxiliary coordinators
- Prepare and perform training sessions for other counselors
- Help preparing the general logistics of the event
- Step in for any major complications or setbacks that could occur
English tutor
09.2020 - 04.2021
- Elementary school English tutor
- Addressed specific student needs through parent and teacher coordination.
- Motivated students using feedback and encouragement.
- Developed handouts, study materials, and quizzes.
Head of marketing
Dante's antojitos
01.2020 - 01.2021
- Family entrepreneurship where I was in charge of creating advertisings
- Decision maker of the channels we used to position the brand
- Manage social media
- Advertising designer
Full Time Missionary
The Church of Jesus Christ of Latter-Day Saints
07.2018 - 01.2020
- Look for people to serve, teach and help in their struggles as part of a nonpaid clerk
- Train less experience missionaries
- Lead groups of up to 6 missionaries in planning service opportunities, such as community service, keep track of their daily activities and report every week to my leader about the progress of each of those under my stewardship
Machine operator
TACNA
07.2017 - 06.2018
- Labeler
- Collaborate with other departments when necessary for successful completion of projects.
- Special project developer
- Picture edition
- Promoted efficient operation of production processes through careful control system monitoring
Education
Psychology Degree - Unfinished
Universidad Autónoma de Baja California
01.2023
Pathway Connect -
BYU-Pathway Worldwide
01.2021
Highschool - Construction Technician
CBTis 116
Tijuana, B.C.01.2017
Skills
- Product and service sales
- Retention strategies
- Contact follow-up
- Client service
- Time management
- Interpersonal communication skills
Certification
BYU-Pathway Worldwide, Year long program designed to give students skills to start in their career pursuits, also gives significant training in Microsoft software such as Word and Excel.
Accomplishments
- Microsoft Office Specialist: Excel Associate (Microsoft 365 Apps)
Timeline
Sales representative
Telcel
08.2021 - 12.2021
Tech Support
Call Center
08.2021 - 12.2021
FSY Coordinator
The Church of Jesus Christ of Latter-Day Saints
01.2021 - 07.2021
English tutor
09.2020 - 04.2021
Head of marketing
Dante's antojitos
01.2020 - 01.2021
Full Time Missionary
The Church of Jesus Christ of Latter-Day Saints
07.2018 - 01.2020
Machine operator
TACNA
07.2017 - 06.2018
Psychology Degree - Unfinished
Universidad Autónoma de Baja California
Pathway Connect -
BYU-Pathway Worldwide
Highschool - Construction Technician
CBTis 116
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