Andrea Gutsch
Leasing Specialist Community Director
Portland,OR
Summary
Dynamic leader with a proven track record in guiding teams, managing complex projects, and driving strategic objectives to successful completion. Expertise in developing streamlined processes that uphold high standards while aligning team efforts with organizational goals. Recognized for a collaborative approach and unwavering commitment to excellence, fostering a positive work environment that encourages innovation. Extensive knowledge of Section 8 and Fair Housing laws ensures compliance and promotes equitable housing practices.
Capable leasing Specialist with proven track record in managing leasing operations and enhancing tenant satisfaction. Successfully facilitated numerous lease agreements while maintaining strong relationships with clients and property owners. Demonstrated effective negotiation and communication skills, consistently delivering high-quality service and achieving operational efficiency.
Overview
2027
2027
years of professional experience
2
2
Certifications
Work History
Resident Manager
HG Fenton Club River Run
12.2024 - Current
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Improved communication channels between management and residents, ensuring concerns were addressed in timely manner.
- Conducted regular training sessions for staff on customer service and emergency procedures, elevating overall service standard.
- Fostered community relationships to improve resident satisfaction through community events and excellent customer service.
- Managed, scheduled and determined workload for 12 member property management team.
- Collected, recorded and deposited monthly rents from over 400 tenants.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Maximized property revenue with effective budget management, tracking expenditures carefully to remain within allotted funds.
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Assisted in marketing efforts to promote available units through various channels such as online listings, open house events, and local advertising.
Community Director Evening Creek
H.G. Fenton
2023 - 2024
- Director of 136 unit residential luxury condominiums
- Draft annual budgets for both operating and capital projects
- Submit weekly financials, and monthly forecasts, explain variances
- Collect rents, implement renewals and increases, enforce lease terms as appropriate
- Supervise staff of three people, manage scheduling and oversight of team of vendors
- Serve legal notices, facilitate legal processes and counsel
- Market and lease available units, negotiate terms and renewals
- Oversee move in and move out inspections, coordinate and supervise all turn over work
- Oversee all maintenance and repairs of common areas.
- Developed and implemented unique and engaging activities for residents.
- Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
- Developed partnerships with local businesses and organizations to enhance community offerings.
- Managed budgets for community programs, ensuring optimal allocation of resources for maximum impact.
- Increased community engagement by planning and executing various events and initiatives.
Resident Manager
Seagate Condominiums and Tierrasanta Ridge
2021 - 2022
- Foster positive relationships with tenants.
- Be a point of contact for tenant inquiries, concerns, and emergencies.
- Address and resolve tenant issues promptly and effectively.
- Advertise and market available units to attract prospective tenants.
- Conduct property tours and showcase available units.
- Screen and interview potential tenants, including reviewing applications and conducting background checks.
- Facilitate the leasing process, including preparing lease agreements.
- Ensure compliance with all relevant local, state, and federal laws in lease agreements.
- Collect rent payments from tenants in a timely manner.
- Enforce lease terms related to rent, fees, and other financial obligations.
- Handle late payments and implement relevant penalties as outlined in the lease.
- Keep accurate records of rent payments and financial transactions.
- Assist in the development and management of property budgets.
- Provide regular financial reports to property owners or management.
- Maintain accurate records of tenant information, lease agreements, and property-related documents.
- Ensure compliance with data protection and privacy regulations.
- Organize community events to promote a positive living environment.
- Encourage a sense of community among residents.
- Initiate eviction proceedings, if necessary, in accordance with legal requirements and lease terms.
- Stay updated on housing laws and regulations.
- Ensure that property management practices align with legal requirements.
- Managed, scheduled and determined workload for 15 -member property management team.
- Collected, recorded and deposited monthly rents from over 150 tenants.
Leasing Manager
Tierrasanta Ridge (H.G. Fenton)
02.2020 - 2021
- Handle all leasing activities – running ads, taking calls, showing units, processing applications, lease execution.
- Leasing agent for 356 homes
- Responsible for all marketing and market research
- Maintain positive relationships with tenants.
- Address tenant inquiries concerns, and requests promptly.
Property Manager Assistant
Torrey Pines Property Management
01.2017 - 2020
- Assistant Manager for additional 39 properties (522 doors)
- Perform monthly exterior inspections (night inspections for lighting)
- Perform all smoke detector inspections, other interior inspections
- Rent collection, post all notices, perform all move-in/move-out inspections
- Determine, coordinate and oversee all turnover work and all regular/recurring vendor services
- On call for after-hour emergencies, process and coordinate work orders for existing tenancies
- Assists with leasing activities—open houses, running ads, taking calls, processing applications
- On-site resident manager for 40 units in North Park
- Reports to Regional Property Manager
- Responsible for all rent collection, posting of notices, move-in/move-out inspections
- Determine, coordinate and oversee all turnover work
- Handle all leasing activities – running ads, taking calls, showing units, processing applications, lease execution
- On call for after-hour emergencies, process and coordinate work orders for existing tenancies
- Dramatically increased rents by removing problem tenants, enforcing existing rules, and securing highly qualified tenants
- Manage all vendor projects and daily maintenance activities
- Establish and maintain positive relationships with tenants, vendors, and property owners
Education
Bachelor of Arts -
San Diego State
San Diego05.1993
Skills
- Seasoned talent for client management
- Great with communication, conflict resolution
- Fast learner, sharp and flexible in new environments
- Experienced business owner – entrepreneurial spirit
- Experienced trainer
- Proficient in Appfolio and MRI
Certification
CALP
Timeline
Resident Manager
HG Fenton Club River Run
12.2024 - Current
Leasing Manager
Tierrasanta Ridge (H.G. Fenton)
02.2020 - 2021
Property Manager Assistant
Torrey Pines Property Management
01.2017 - 2020
Bachelor of Arts -
San Diego State
Community Director Evening Creek
H.G. Fenton
2023 - 2024
Resident Manager
Seagate Condominiums and Tierrasanta Ridge
2021 - 2022
Work history
01-2021