Andrea Guzman
Centennial,CO
Summary
Dynamic Shift Supervisor at KFC with a proven track record in employee training and cash handling. Expert in optimizing labor costs and enhancing customer satisfaction through effective staff management and operational excellence. Committed to maintaining workplace safety and compliance, ensuring high standards during peak hours.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
KFC
Aurora, CO
05.2022 - 10.2025
- Supervised team performance to ensure adherence to quality and safety standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Implemented scheduling strategies to optimize labor costs and improve shift coverage.
- Ensured compliance with health regulations, conducting routine inspections of food preparation areas.
- Facilitated communication between front-line staff and management to address operational challenges.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
High School Diploma - General Education
Astravo Online Academy
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
Certification
Serve Safe, CPR
Timeline
Shift Supervisor
KFC
05.2022 - 10.2025
High School Diploma - General Education
Astravo Online Academy