Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrea Hacker

Sioux falls,SD

Summary

Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.

Overview

3
3
years of professional experience

Work History

Case Manager

Glory House
08.2023 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Identified issues, goals, and necessary interventions.
  • Monitored cases, adjusted case management strategies as needed based on changing circumstances or new information.
  • Educated clients on available programs, benefits, and services, allowing them to make decisions about their care needs.
  • Attended weekly staffing to discuss client cases.
  • Met weekly with each client.
  • Helped with discharge planning.

Client Support Tech.

Glory House
07.2022 - Current
  • Supervised and monitored all clients to deter, redirect, and interrupt inappropriate, unethical and/or illegal activity.
  • Provided reports through written or verbal communication of client’s behaviors to staff, and referral agents; written communication will be documented on appropriate forms.
  • Complete scheduled and random room searches, vehicle searches, and person searches; report and document findings.
  • Complete detail board, check details, and ensure general cleanliness of facility.
  • Complete and provide admission and discharge documentation and forward to the appropriate referral agencies.
  • When assigned as Medication Monitor, make medications available to residents during designated times.

Education

Associate of Arts - Human Services

Southwestern Assemblies of God University
Waxahachie, TX
05-2022

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Emotional awareness
  • Decision-making
  • Client advocacy

Languages

Spanish
Limited Working

Timeline

Case Manager

Glory House
08.2023 - Current

Client Support Tech.

Glory House
07.2022 - Current

Associate of Arts - Human Services

Southwestern Assemblies of God University

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