Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Hairl

Garland

Summary

Detail-oriented professional with 9 years of customer service experience and specialized expertise in Prior Authorization for specialty and commercial medications. Adept at navigating complex insurance processes, communicating with healthcare providers, and resolving patient access issues efficiently. Seeking a career opportunity with a growing company where I can contribute to team success and continue developing my skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Caremark
01.2016 - Current
  • Work in call center environment handling Prior Authorization requests for both commercial and specialty medications.
  • Created and implemented individualized Prior Authorization criteria and guidelines tailored to client needs
  • Train new hires on job processes, procedures, and systems, ensuring smooth onboarding and team productivity.
  • Assist in complex case resolutions, liaising between healthcare providers, insurance companies, and patients.
  • Maintain High accuracy in documentation and ensure compliance with healthcare regulations and policies.

Pharmacy Technician

Excelle Rx
01.2012 - 06.2015
  • Resolved conflicts and addresses customer concerned related to medication orders in a mail-order pharmacy setting.
  • Processed refill and new medication orders for hospice patient's, ensuring timely and accurate delivery.
  • Packaged and shipped medication orders, handling all aspects of order preparation, and maintaining inventory.
  • Collaborated with pharmacists to ensure proper medication handling and patient safety.
  • Provided administrative support by assisting with other duties as needed to ensure smooth pharmacy operations.

Direct Support Professional

Yolanda Harris Care Haven
04.2010 - 06.2012
  • Provided individualized support to enhance daily living skills and promote independence.
  • Collaborated with multidisciplinary teams to develop and implement personalized care plans.
  • Assisted clients with personal hygiene, medication management, and social integration activities.
  • Monitored client progress, documenting behavioral changes and reporting to appropriate stakeholders.

Education

Pharmacy Technician License - Pharmacy Technician

Anthem Career College
Memphis

Hirsch High School
Chicago, IL
05-2001

Skills

  • Problem-solving skills (de-escalation and customer support)
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Prior Authorization (specialty and commercial medications)
  • Insurance Verification and Claims Processing
  • Customer Service Excellence
  • Pharmacy Technician Operations
  • Medication Dispensing and Order Management
  • Training and Mentoring (new hires)
  • Pharmacy Software Systems
  • Microsoft Office Suite

Certification

  • CPhT - Certified Pharmacy Technician
  • State of Texas Pharmacy License

Timeline

Pharmacy Technician

CVS Caremark
01.2016 - Current

Pharmacy Technician

Excelle Rx
01.2012 - 06.2015

Direct Support Professional

Yolanda Harris Care Haven
04.2010 - 06.2012

Pharmacy Technician License - Pharmacy Technician

Anthem Career College

Hirsch High School

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