Shelby Nemo
Montgomery,AL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Montgomery, AL
10.2024 - Current
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Restocked shelves with new supplies of medications as needed.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Cashier
Walmart
Montgomery, AL
12.2022 - 01.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Processed sales transactions to prevent long customer wait times.
- Greeted customers promptly and responded to questions.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Built and maintained productive relationships with employees.
- Scanned items and checked pricing on cash register for accuracy.
- Counted and balanced cashier drawers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Issued receipts, refunds, credits or change due to customers.
Customer Service Representative
Alorica/Verizon ( Remote )
08.2021 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Representative
Bank of America
Montgomery, Alabama
07.2020 - 07.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Managed client bank accounts
- Processing deposits, transfers and withdrawals
- Maintained a high level of professionalism when dealing with difficult customers.
- Give transaction history
Customer Service Representative
ASK ( Remote )
05.2019 - 06.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Bachelor of Science - Business Administration And Management
Faulkner University
Montgomery, AL12-2026
High School Diploma -
Selma High School
Selma, AL05-2018
Skills
- Data Entry
- Appointment Scheduling
- Paperwork Processing
- Report Generation
- Inbound and Outbound Calling
- Active Listening
- Complaint Handling
- Customer Service
- Account Management
- Multi-Task Management
- Technical Support
- Report creation
- Follow-up skills
- Microsoft Outlook
- Payment Processing
- Microsoft PowerPoint
- Customer Relations
- De-Escalation Techniques
- Advanced math skills
- Insurance billing
- Medicare and medicaid process
- Problem-solving skills
- Resolving customer issues
- Processing payments
- Insurance reconciliation
- Billing support
Education and Training
Selma, AL
Contact
Montgomery, AL 36111
Timeline
Pharmacy Technician
CVS Pharmacy
10.2024 - Current
Cashier
Walmart
12.2022 - 01.2024
Customer Service Representative
Alorica/Verizon ( Remote )
08.2021 - 12.2023
Customer Service Representative
Bank of America
07.2020 - 07.2021
Customer Service Representative
ASK ( Remote )
05.2019 - 06.2020
Bachelor of Science - Business Administration And Management
Faulkner University
High School Diploma -
Selma High School