Andrea Hastings
Blue Hill,ME
Summary
Professional with a proven track record at USPI and Coastal Eye CAre , excelling in training delivery and team leadership. Enhanced operational efficiency through innovative training methods and strong mentorship, fostering a collaborative environment. Skilled in problem-solving and time management, with a commitment to high-quality service and employee development.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Application Support / Trainer
USPI- United Surgical Partners International
07.2023 - Current
- Improved overall team efficiency by implementing innovative training methods tailored to individual learning styles.
- Developed a strong support network for all employees by regularly offering refresher courses, supplemental resources, and ongoing mentorship opportunities.
- Established positive relationships with trainees, fostering open communication and encouraging ongoing development.
- Set positive example for team members by providing high-quality, efficient service.
- Wrote training manuals for Ophthalmic Technician employees .
Lead Technician/Clinic Supervisor
Coastal Eye Care
06.2001 - 07.2023
- Planned, scheduled, and delegated daily work to team of employees.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
- Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
- Communicated with patients, asked appropriate questions, and employed active listening .
- Ordered all clinical supplies and kept check on inventory levels.
Education
No Degree -
Bob Jones University
Greenville, SCNo Degree - Health Administration
Beal College
Bangor, MESkills
- Task delegation
- Training delivery
- Motivational techniques
- Problem-solving
- Time management
- Reliability
- Team leadership and supervision
- Multitasking and organization
- Cleaning and sanitation
- Decision-making
- Employee training
- Self motivation
Certification
- Ophthalmic Assistant IJCAHPO (International Joint Commission on Allied Health Personnel in Ophthalmology) 2004-present
Timeline
Application Support / Trainer
USPI- United Surgical Partners International
07.2023 - Current
Lead Technician/Clinic Supervisor
Coastal Eye Care
06.2001 - 07.2023
- Ophthalmic Assistant IJCAHPO (International Joint Commission on Allied Health Personnel in Ophthalmology) 2004-present
No Degree -
Bob Jones University
No Degree - Health Administration
Beal College
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