Andrea Hatcher
Arlington,TX
Summary
Card Lending Underwriter known for high productivity and efficient task completion. Possess specialized skills in risk assessment. Excel at critical thinking, decision-making, and problem-solving to evaluate applications accurately and make informed decisions.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Credit Card Underwriter III - Business
JPMorgan Chase
Fort Worth, Texas
10.2024 - Current
- Deliver high quality customer support and communicate underwriting decisions with efficiency and in a timely manner
- Conduct thorough judgemental reviews of business credit applications
- Analyzed credit reports to assess borrower creditworthiness and financial stability.
- Collaborate with relationship bankers and team members to provide prompt decisions , responses and inquiries
- Maintain accurate underwriting decisions within strict timelines, and following regulations
- Utilize multiple software applications and resources for business research and development
Credit Card Underwriter II -Consumer
JPMorgan Chase
Fort Worth, Texas
01.2024 - 10.2024
- Deliver high quality customer support with efficiency and in a timely manner
- Conduct thorough judgemental reviews of individual credit applications
- Maintain strong relationships with internal and external stakeholders
- Maintain accurate underwriting decisions within strict timelines, and following regulations
Store Manager
Speedy Cash
Fort Worth, TX
06.2009 - 01.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Assistant Manager
Money Mart
Arlington, TX
05.2004 - 06.2009
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Served as a liaison between staff members and senior management personnel.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Illustration/ Visual Arts
Dillard University
New Orleans, LASkills
- Customer Advocate
- Multitasking and Organization
- Problem-Solving
- Work planning and prioritization
- Credit assessment
- Risk evaluation
- Team collaboration
- Attention to detail
- Effective communication
Timeline
Credit Card Underwriter III - Business
JPMorgan Chase
10.2024 - Current
Credit Card Underwriter II -Consumer
JPMorgan Chase
01.2024 - 10.2024
Store Manager
Speedy Cash
06.2009 - 01.2024
Assistant Manager
Money Mart
05.2004 - 06.2009
Some College (No Degree) - Illustration/ Visual Arts
Dillard University