Andrea Hatfield
Hobbs,NM
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
15
15
years of professional experience
Work History
Store Manager
Hobby Lobby
Hobbs, Nm
03.2022 - Current
- Managed daily operations to ensure smooth store functionality.
- Trained and supervised team members to enhance customer service standards.
- Oversaw inventory management and restocked merchandise.
- Resolved staff absences and disputes to maintain a supportive workplace.
- Stepping onto the sales floor to assist customers, resolve complex complaints, and set an example of excellent service.
- Handle onboarding, training, and conducting performance appraisals for staff.
- Enforce the achievement of sales quotas, manage payroll, and adjust for buying trends and corporate goals.
- Ensure the store is organized, safe, and maintains the highest visual merchandising standards.
- Led regular staff meetings to ensure clear communication of company policies and updates.
Co Manager
Hobby Lobby
Odessa, Texas
04.2019 - 04.2022
- Supervised daily store operations and maintained effective team communication.
- Assisted in inventory management and ensured accurate stock levels.
- Trained new employees on store policies and customer service standards.
- Coordinated merchandise displays to enhance visual appeal and organization.
- Managed scheduling for staff to meet peak operational demands effectively.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
- Maintained cleanliness standards throughout the store by delegating duties among staff members.
- Trained employees on additional job positions to maintain coverage of roles.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Assistant Manager
Hobby Lobby
Hobbs, Nm
04.2017 - 04.2019
- Assisted in managing daily store operations and employee scheduling.
- Trained new team members on company policies and procedures.
- Coordinated inventory management and stock replenishment processes.
- Collaborated with department managers on promotional planning and execution.
- Facilitated communication between management and staff to improve workflow efficiency.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Department Manager
Hobby Lobby
Hobbs, Nm
04.2014 - 04.2017
- Managed daily operations of retail department to ensure smooth workflow.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Lead peers on assigned projects.
- Handled customer service to company standards.
Manager
Las Moras Patio and Grill
Brackettville, Texas
06.2012 - 06.2013
Kitchen
Kountry Koral Tea Room
Hobbs, NM
06.2011 - 06.2013
Education
Ritchie County High School
Ellenboro, WVSome College (No Degree) - Architecture
Fairmont State University
Fairmont, WVSkills
- Inventory management
- Visual merchandising
- Payroll administration
- Customer relationship management
- Conflict resolution
- Effective communication
- Training development
- Problem solving
- Staff scheduling
- Customer service excellence
- Staff motivation
- Accurate cash handling
- Budget administration
- Store displays
- Payroll management
- MS office proficient
- Documentation and reporting
- Flexible schedule
- Operations management
- Loss prevention
- Multitasking and organization
- Verbal and written communication
- Work Planning and Prioritization
- Friendly and positive
- Employee training
References
References available upon request.
Timeline
Store Manager
Hobby Lobby
03.2022 - Current
Co Manager
Hobby Lobby
04.2019 - 04.2022
Assistant Manager
Hobby Lobby
04.2017 - 04.2019
Department Manager
Hobby Lobby
04.2014 - 04.2017
Manager
Las Moras Patio and Grill
06.2012 - 06.2013
Kitchen
Kountry Koral Tea Room
06.2011 - 06.2013
Ritchie County High School
Some College (No Degree) - Architecture
Fairmont State University