Andrea Haynes
Key West,Florida
Summary
Accomplished Customer Service Manager at Signature Flight Support, adept in complaint resolution and fostering customer loyalty, significantly reduced customer complaints through proactive problem-solving. Skilled in Microsoft Office and team leadership, I excel in creating collaborative environments that enhance productivity and customer satisfaction. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Signature Flight Support
11.2009 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Associate of Arts - Liberal Arts And General Studies
Saint Leo University
Saint Leo, FL03.2013
Tourism And Travel Management
Morse School Of Business
Hartford, CT02.1994
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Training and mentoring
- Decision-Making
- Excellent time management skills
- Complaint resolution
Certification
- Critical Incident Stress Management, Group Crisis Intervention-UMBC - March 2008
- Licensed Notary Public - 2015
Timeline
Customer Service Manager
Signature Flight Support
11.2009 - Current
Associate of Arts - Liberal Arts And General Studies
Saint Leo University
Tourism And Travel Management
Morse School Of Business