Andrea Healey
Riverside,United States
Summary
A newly Certified Phlebotomy Technician (CPT) well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Bringing excellent customer service skills and advanced training in a fast-paced work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Assistant
H&H Building And Supply Inc.
03.2015 - 09.2020
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Customer Service Associate
Kohls Department Store
09.2010 - 05.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
CPT I: Phlebotomy
Phlebotomy USA
Riverside, CA03.2023
High School Diploma -
Norte Vista High School
Riverside, CA05.2010
Skills
- Therapeutic Phlebotomy
- Venipuncture/Capillary Puncture
- Vacuum Tube/Syringe Use
- Drawing Blood
- Quality Control Guidelines
- Biohazardous Waste Disposal
- Sanitation and Sterilization
- Aseptic Techniques
- Patient Support
Certification
Certified Phlebotomy Technician (CPT) I
- National Healthcare Association - February 2023
Certified in Adult and Pediatric First Aid/BLS/CPR/AED
- American Red Cross/American Heart Association - April 2023
Timeline
Office Assistant
H&H Building And Supply Inc.
03.2015 - 09.2020
Customer Service Associate
Kohls Department Store
09.2010 - 05.2014
CPT I: Phlebotomy
Phlebotomy USA
High School Diploma -
Norte Vista High School