Andrea Hegland
Apple Valley,CA
Summary
Results-oriented Customer Service Representative skilled in service delivery and relationship management. Leverages strong communication, active listening, and analytical problem-solving abilities to enhance customer experiences. Delivers customized solutions that foster loyalty and drive business success.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Lincoln
Apple Valley, CA
2024.09 - 2025.07
- Managed inbound and outbound support for claimants and HR to deliver exceptional customer service.
- Managed claimant intake by filing new leave notices and verifying eligibility requirements.
- Executed multi-monitor data entry workflows, maintaining high accuracy while optimizing response times.
Customer Service Representative
Animal Medical Center
Hesperia, CA
2014.07 - 2021.06
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly, minimizing on-hold wait times and enhancing customer experience.
- Provided targeted advice and assistance, addressing individual customer needs and preferences.
- Handled customer requests for products, services, and company information efficiently to ensure timely responses.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pickup.
- Developed strong relationships with customers to enhance loyalty and engagement., promoted repeat business and improved sales.
Stock Associate
Ross Dress For Less
Apple Valley, CA
2011.07 - 2014.11
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
Front End Supervisor
Ross Dress For Less
Fontana, CA
2009.02 - 2011.04
- Monitored cash drawers checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Greeted visitors and customers, offering assistance and answering questions to enhance customer experience and foster loyalty.
Education
GED -
Mojave Continuation School
Hesperia, CASkills
- Customer Retention Strategies
- Customer loyalty
- Answering Customer Questions
- CRM Software
- Microsoft Office
- Sales Support
- Attention to detail
- Composed under pressure
- Service-oriented mindset
Timeline
Customer Service Representative
Lincoln
2024.09 - 2025.07
Customer Service Representative
Animal Medical Center
2014.07 - 2021.06
Stock Associate
Ross Dress For Less
2011.07 - 2014.11
Front End Supervisor
Ross Dress For Less
2009.02 - 2011.04
GED -
Mojave Continuation School