Andrea Heiser
Vibrant Dental
Henderson,NV
30
years of professional experience
Proactive Business Professional experienced in administrative support and customer service. Delivered high accuracy in managing reception duties, ensuring smooth daily operations and client satisfaction. Focused on contributing to team success through effective time management, problem-solving, and adaptability.
Work History
Receptionist/front office
1 Year- Operated multi-line phone system to handle incoming calls efficiently.
- Scheduling and confirming appointments.
- Handling financial transactions.
- Managing multi-line phone system.
- Ensured smooth operations by handling financial transactions efficiently.
Logistics Manager/Billing clerk
16 Years 2 Months- Enhanced customer satisfaction by closely monitoring order fulfillments and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Coordinated scheduling to ensure timely deliveries of products to clients.
- Entered and maintained billing information in company internal databases for accessibility.
- Maintained detailed records of customer payments and billing adjustments.
- Managed delivery and pickup of medical products to various doctor’s offices.
- Conducted monthly inventory checks and ordered necessary supplies for operations.
Dental Technician
8 Years 3 Months- Read prescriptions or specifications and examine models or impressions to determine design of dental products to be constructed.
- Collaborated with dentist to ensure accurate shade matching for esthetically pleasing restorations.
- Cultivated relationships with dental practices, enhancing collaboration and ensuring timely communication on case status.
- Effectively managed time to prioritize and complete multiple cases simultaneously allowing for consistent workflow and timely delivery of products.
- Managed time effectively to prioritize and complete multiple cases, maintaining consistent workflow and ensuring timely product delivery.
- Delivered dental products directly to doctor’s offices, ensuring timely receipt and satisfaction.
- Conducted monthly inventory checks and ordered necessary supplies to maintain stock levels.
Customer Service
4 Years 1 Month- Assisted customers with merchandise selection and completed purchases.
- Stock merchandise on sales floor and stage merchandise displays.
- Executed nightly register closeout and performed end-of-day till count.
- Conducted annual inventory assessment to track stock levels and manage merchandise.
Education
No Degree
No Degree - Early Childhood Education
High School Diploma
Skills
Front Desk Coordination
Billing management
Shipping operations
Shipping and receiving operations
Appointment scheduling
Logistics Management
Patient Scheduling
Quality assurance
Patient Interaction
Accomplishments
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Updated and maintained the company database to reflect current and accurate client records for more than 2000 accounts.
Timeline
Receptionist/front office
Vibrant Dental
04.2025 - 04.2026Read More
Logistics Manager/Billing clerk
Microdental Las Vegas Laboratory
09.2008 - 11.2024Read More
Dental Technician
Sunrise Dental
06.2000 - 09.2008Read More
Customer Service
JcPenney
05.1996 - 06.2000Read More
Marcus High School
High School Diploma
Read More
Navarro College
No Degree from Early Childhood Education
Read More
Fayetteville Technical Community College
No Degree
Read More